Most Popular – Frequently Asked Questions
Yes, our contracts are totally flexible. You can use our contract forms for anything from a 1 month rolling membership up to a 12 month contract.
The contract will automatically roll on month by month until it is cancelled by the member.
Yes, our ejoin+ page can be personalised to match you club’s website and from their new members can sign up 24/7 using any device. The member and your club receive a confirmation email and the member’s details are automatically added to your club’s software system. The ejoin+ page can make your club’s sign-up process totally paperless and the online form has bank and postcode verification built in.
Why not mount an iPad on a secure stand in your reception area, allowing visitors to join online while at your club?
Once we have collected the monthly dues from your members we will transfer the funds directly into your account twice per month. We will provide you with details of the two dates per month.
Ashbourne will manage all of the admin relating to this – we will act as your club’s debt recovery department. Our experienced staff will contact the member to resolve any arrears problems. Members can bring their account up to date over the phone or by using the secure and discrete Ashbourne Payments site. This service is included at no extra cost to you and will allow you to maintain a positive relationship with your members.
Yes, we are able to collect SEPA Direct Debits in the Eurozone and our software is compatible in Ireland. We already handle payments for a large number of clubs in Ireland.
NO – we simply charge a fee per direct debit per month that is collected and everything else is included.
Yes, our software is directly linked to a member’s payment status. This means that if a member misses a payment it will be flagged up immediately on the Access+ entry control software as they swipe into to enter your club.
We can provide new clubs with a choice of membership entry systems:
Yes, our dashboard+ module gives you all the key membership information you need about your club at a glance. Alternatively you can drill down into the data very easily for more in-depth information.
Yes, all members can be added to our software and be issued with a membership card etc.
Absolutely – using our connect+ system, you can send targeted emails and texts to any of your members. Emails are completely free and there is a small charge per text message.
Yes, we want you to get the most out of the system, so we will provide training free of charge. A comprehensive step-by-step pdf guide is also provided. We also provide free telephone/email support should you have a problem.
We simply charge a fixed fee per direct debit and everything else is included. Our price per direct debit is based on the number of members you have with us. Contact us for a price.
I have used Ashbourne for my payment collection for 10 years now. The software they have provided keeps improving and they work with the clubs to make it better. It’s easy to use and packed full of features.
My members can sign up online through the fully branded page that Ashbourne provide. If any of my members have a payment query they deal with Ashbourne direct, allowing me to concentrate on running my club.
At McCaulay’s Health Clubs and Gyms we utilise the full suite of Ashbourne services, including the latest Membership Validation Till System, which really is helping to boost our secondary spend. Their core service of payment collection is utterly reliable and professional.